In June 2016 SAS airlines accelerated handling of customer issues (such as booking changes or feedback regarding onboard services) by moving processes to a new generation system. In 5 months the airline in cooperation with global IT company Comarch, implemented an innovative system for customer service to automatize handling of customer issues and improve customer satisfaction.
Antler has designed a range of functional, stylish cases for spring and summer 2017. With a plethora of features, each case defines its own benefits for both long and short haul travel; each a desired possession, to have and to hold all summer through; and with a ten year global guarantee, a further ten summers to follow.
bmi regional has announced it will be launching a new service between City of Derry Airport and London Stansted Airport from May 2nd. The route, which is a public service obligation, or PSO, has previously only been operated on a daily basis.
Valencia received a record 95,106 British visitors in 2016, 19.9 per cent more than in 2015 and, with new direct flights from London Luton, Birmingham, Glasgow and Edinburgh being launched in the next few months, that figure is expected to grow further this year.
Travelport has announced a new multi-year agreement with Astra Travel, the first dedicated travel management company in Egypt. Established in 1990, Astra Travel provides integrated travel services as well as event management services to large local and international firms.
Malaysia Airlines has become the first Malaysian carrier to receive the International Air Transport Association Fast Travel Green certificate in recognition of the airline’s efforts in making passengers’ travel more flexible and convenient via its self-service facilities.
Simon Thomas, head concierge at The Lanesborough in London, will be appointed International president of Les Clefs d’Or on in March 2017. The ceremony will be held at the Union Internationale des Concierges d’Hôtels Les Clefs d’Or in Berlin.
Heathrow welcomed a record 75.7 million passengers in 2016, up one per cent on the previous year. Passenger charges fell by one per cent at the UK’s largest airport, as Heathrow retained its position as Europe’s best hub for the third year running.
airBaltic will launch a direct service between Riga and Abu Dhabi on October 29th, 2017. The Latvian airlines will operate the Riga-Abu Dhabi route four times weekly with a long-range Bombardier CS300 aircraft.
Amadeus IT Group has reported adjusted profit of €911 million for the full year of 2016, which represents growth of 21.2 per cent compared to 2015. This growth was supported by an increase of 14.3 per cent in revenue, to €4,473 million, and 16 per cent in EBITDA to €1,700 million.
AccorHotels is engaged in a process to transform itself from a traditional hotel company into an all-encompassing hospitality organisation. As he visits London to bring investors up to date on progress, Breaking Travel News editor Chris O’Toole sits down with chief executive Sébastien Bazin to find out more.
Qantas today reported an underlying profit before tax of $852 million and a statutory profit before tax of $715 million for the six months ended December 31st, 2016. The underlying result was down 7.5 per cent compared with the prior corresponding period, but above the guidance range provided in October last year.
TAP Portugal has announced the launch of a new destination in Africa. As of July 17th, TAP will fly via its hub in Lisbon to Abidjan, in Ivory Coast, taking the airline’s network to a total of 15 destinations in ten African countries.
Emirates will launch a series of new cabin products and enhancements in 2017 for both its A380 and Boeing 777 fleet. The multi-million dollar cabin interiors upgrade programme includes an enhanced on-board Lounge for its flagship Airbus A380 aircraft.
History, explains Lynette Carolissen, principal of the Klein Handjies Preschool at Boschendal estate near Franschhoek, may well show that the decision by Boschendal’s new owners to support this preschool was the most beneficial of all the changes and improvements that they have brought about since taking over the estate in 2012.
The city of Buenos Aires is enjoying a special year with its designation as Ibero-American Capital of Gastronomic Culture. Tourists will now be able to join free tours alongside locals and get an insider’s view of the city’s restaurants and eateries, including perennial favourites and hot new discoveries.